Patient Information Sheet
Services
Skin Checks
Womens Health & Contraception advice
Men’s Health
Children’s Health
Mirena insertion & removals
Care Plans
Implanon insertion & removals
Health Assessments
Mental Wellness
Excisions
Biopsy
Spirometry
Travel Clinic
Immunisations
Antenatal Care
WorkCover
Minor operations & Procedures
Pathology
Mole removal
Wound Care
Practice Fees.
Private Fees
If the below applies to you:
-
- 16-64 years and
- no Centrelink Pension or Health Care Card
Discount Fees
If any of the below applies to you:
- Over 65 on Centrelink Pension or Health Card (receiving Centrelink benefits)
- Students (with a valid student ID) including OSHC
Bulk-Billing
If any of the below applies to you:
- 15 years and under
- DVA Patients
- Medicare Eligible Chronic Disease Management Patients
Standard Consult
Private Fee- $85
Discount Fees- $75
Medicare rebate $42.85
Prolonged Consult
Private Fee- $175
Discount Fees- $165
Medicare rebate $122.15
Long Consult
Private Fee- $130
Discount Fees- $115
Medicare rebate $82.90
Telehealth Consult
To be eligible for telehealth consults you must have attended the clinic in the last 12 months. These are charged per our normal private fee structure and are booked as a standard consultation.
New Patients
Our friendly nurses will take a past history and basic observations before new patients see the doctor, so please allow 30 minutes for our thorough new patient appointment.
Private fee- $130 (Medicare rebate $82.90)
Discount Fee- $115 (Medicare rebate $42.85)
Prescriptions Renewals
Our doctors can offer repeat prescriptions for their own patients through hotdoc, this is a non rebateable service and costs $35
For a full list of consultation fees, visit our fees page here.
Payment:
We accept cash, EFTPOS, Visa or MasterCard. We do not accept American Express. Accounts are to be paid at time of consultation. Please ensure your bank details are registered with Medicare to ensure a prompt return of your rebate.
Results:
Patients are responsible for making a follow up appointment after having a blood test, X-Ray or other test. If the doctor does require to see you following a test you will receive notification from Hotdoc, our online booking software. If we are unable to contact you via HotDoc one our nurses/receptionists will call and advise you to make a follow up appointment in a time frame specified by the doctor. This can be made as in clinic face to face appointment or telehealth appointment if the patients fits the require medicare eligibility.
House Calls:
Depending on circumstances, a home visit may be organized for existing patients who are unable to attend the surgery. Please talk to reception staff for further information.
After Hours:
Outside of normal practice hours, we urge patients to call the After Hours Doctor on 13 7425 (13 SICK) who will provide house calls on weekends and public holidays. FOR EMERGENCIES ALWAYS CALL 000.
Privacy Policy:
A copy of our privacy policy can be found on our websites. A copy is also available at reception.
Reminders:
We are registered with National & State reminder services to offer reminders for Cervical Screening, repeat tests, health assessments, Qld breast screen. etc. Please advise your doctor if you do not wish to receive these.
Appointments:
Please call (02) 6672 4244 during business hours or book online 24/7 to make appointments. If you have 2 or more concerns, please make a longer consult. Please advise reception if you are booking in for a Cervical Screening, Immunisation, Procedure, Excision, Paperwork or if you are a New Patient. Please request if you require an interpreter.
Complaints:
If you are unhappy with the service we provide, please feel free to write to us, contact reception staff for the best point of contact. We treat all complaints with strict confidentiality and will attend to it ASAP. If you wish to take the matter outside the practice, please contact: (02) 6672 4244.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Office of the Health Ombudsman- Telephone: 133 646- Web: www.oho.qld.gov.au
Telephone Calls:
You can call and leave a message for your doctor during surgery hours. Emergency calls will be triaged by the Practice Nurse. If you require a translator we can arrange that for you through the Translating and Interpreting Service on 131 450.